1. Place and time of delivery
Our company cooperates with the following transport companies:
- ΑΦΟΙ ΞΑΝΘΗ ( Για Θεσσαλονίκη -Αθήνα)
- Όλες τις μεταφορικές σε όλη την Ελλάδα
- ΕΛΤΑ, ACS, Γενική Ταχυδρομική
- XANTHI BROS (For Thessaloniki-Athens)
- All transportation throughout Greece
- ELTA, ACS, General Post Office
2. Delivery costs
The products and services delivered after the sale are sent to the address and consignee that the customer has stated when submitting his order, which has been accepted by the COMPANY. Shipping costs are borne by the COMPANY or CLIENT (Depending on the product and the volume that is cleared on each product separately).
3. Delivery method
The sold products are delivered to the place chosen by the customer prior to the completion of the order and the conclusion of the sales contract, according to the relevant delivery options provided on the Company’s web site. Delivery at the customer’s place of choice is carried out by the Courier Companies of the Company and is either in the hands of the customer himself or in a third party authorized by him. In case of authorization of a third party for the receipt, the customer must inform the COMPANY by email or by any other appropriate means, before sending the product, of receipt by a third authorized person, stating the details of the authorized person. This third party may not be the delivering carrier of the affiliated Courier Company. Upon receipt of the order, the customer will show the employee of the affiliated Courier Company the confirmation of the order and notice of shipment, as well as an official identification document (eg ID card, passport or diploma). In case of receipt by a third party authorized person, the authorized third party must also show to the employee of the cooperating Courier Company of the COMPANY the relevant authorization of the client for receipt of that order legally considered by KEP or police or other authority. Upon delivery of the sold products to the customer or to his authorized representative, as above, the risk of loss, damage or destruction is transferred by the COMPANY to the customer / buyer. The customer must inspect the purchased products upon receipt and state in writing that they have been duly received. In case the customer does not receive the products, the COMPANY reserves the right to withdraw from the contract.
4. Retention of ownership
The ownership of the products sold and delivered remains with the COMPANY until the full and complete payment of their total price by the customer.
5. Returns
In case of cancellation of the order, the customer has the right to cancel it within 24 hours from the time he placed the order.
Returns of the products are accepted only in the case of their defect and within 3 days after receipt by the customer. Either he has received it from our company’s stores or from the cooperating transport company. In the event that the customer receives the parcel from the transport company, the transport company no longer has responsibility for the parcel, which is why a proper check should be carried out when receiving the parcels. The refund or the replacement of the goods due to a defect is made after receiving the products from our company and assessing the condition of the product.
In the event that the customer changes his mind and does not wish to keep the product even though it is not defective, he has the right to send the product within 24 hours, after first having informed our company by email or phone. He is responsible for the cost and method of shipping the product to our company headquarters. Upon receipt of the products from our company, we examine the condition of the product and if it has not suffered any damage, we undertake to replace it with another product of equivalent or greater value, paying the difference. The customer is responsible for the correct and safe packaging of the parcel in case it has been opened.
